Who we are
Bayanova is operated by Bayanova Private Limited, registered in Jaipur, Rajasthan, India. In this policy “we” and “us” mean Bayanova Private Limited. For privacy questions write to hello@synapsebeam.com.
Two kinds of people, two roles
This distinction decides who is responsible for what, so it comes first.
- Our customers. Businesses that use Bayanova. For their account data we are the data controller.
- Our customers’ contacts. The people our customers call or message through Bayanova. For that data we are a data processor, acting on our customer’s instructions. If you received a call and want your data removed, the fastest route is the business that contacted you — though you can also use our data deletion process and we will pass the request on.
What we collect
From customers who hold an account:
- Name, work email, phone number, company name and billing details.
- Authentication data. Passwords are stored only as salted hashes; we never see the original.
- Product usage — features used, errors hit, pages visited.
From conversations run through the platform:
- Phone numbers, call metadata (time, duration, direction, outcome) and, where the customer has enabled it, call recordings and transcripts.
- WhatsApp message content and delivery status for messages sent through a customer’s journey.
- Fields the conversation captures — intent, budget range, next step, callback time and similar — as configured by the customer.
Recording and consent
Recording rules differ by jurisdiction, and some require every party to consent. Our customers are responsible for announcing recording and obtaining consent where the law requires it. We provide the controls; we do not decide when they are used.
Why we process it
- To provide the service — placing calls, running journeys, sending WhatsApp messages, showing outcomes.
- To keep it working — debugging, monitoring, capacity planning, fraud and abuse prevention.
- To bill — usage counts and invoices.
- To meet legal obligations — tax records, lawful requests, telecom rules.
We do not sell personal data. We do not use our customers’ conversation content to train general-purpose models for other customers.
Who we share it with
Only with subprocessors needed to run the service — cloud hosting, telephony carriers, speech and language model providers, WhatsApp Business API providers, payment processors and error monitoring. Each is bound by contract to use the data only to provide their service to us. A current list is available on request.
Where it lives, and for how long
Data is hosted on Amazon Web Services. Some processing happens outside India, including in the United States, under appropriate safeguards.
- Account data — for the life of the account, then 90 days.
- Call recordings and transcripts — the retention period the customer sets, 90 days by default.
- Call metadata and outcomes — up to 24 months.
- Billing and tax records — as long as Indian tax law requires, currently eight years.
Backups lag deletion. A record removed from the live system can persist in encrypted backups for up to 35 days before it is overwritten.
Your rights
Under India’s Digital Personal Data Protection Act, 2023 — and under the GDPR where it applies — you may request access to your data, a correction, deletion, a copy in portable form, or withdrawal of consent. Write to hello@synapsebeam.com or follow the data deletion instructions. We respond within 30 days.
If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Security
Data is encrypted in transit with TLS and at rest. Access is restricted to staff who need it and is logged. No system is perfectly secure, and we do not claim otherwise; if a breach affects you, we will notify you and the relevant authority as the law requires.
Children
Bayanova is a business tool and is not directed at children. We do not knowingly collect data from anyone under 18.
Changes
We will update this page when our practices change, and revise the date at the top. Material changes will be notified to account holders by email.
Grievance officer
Under India’s Digital Personal Data Protection Act, 2023, you can raise any complaint about how we handle your personal data with our grievance officer: Jitin Doriya, hello@synapsebeam.com, Bayanova Private Limited, 14-H-385, Indira Gandhi Nagar, Jagatpura, Jaipur, Rajasthan 302017, India. We will acknowledge your complaint and respond within 30 days.
Contact
Bayanova Private Limited, Jaipur, Rajasthan, India — hello@synapsebeam.com